MacBook Pro Problems 💻(Genius Bar FAIL 😡)

Are you an exasperated MacBook Pro owner who has experienced endless problems with your beloved device? You’re not alone. Welcome to our blog where we delve deep into the infuriating world of MacBook Pro problems and the ultimate frustration it can bring. We’ll explore the countless issues that have plagued users, from trackpad malfunctions to sudden shut-offs, all while shedding light on the perplexing phenomenon of Genius Bar fails. It’s time to unleash the pent-up anger and share our tales of woe, while seeking answers and solidarity in this maddening journey of MacBook Pro troubleshooting. Get ready to vent and commiserate, as we embark on this tech-filled rollercoaster ride together.

MacBook Pro Problems (Genius Bar FAIL)

MacBook Pro Problems (Genius Bar FAIL)


Okay, so here’s the deal. I had all these big plans that this week’s video was gonna be about how today was my first day where I got to work from home for Resonate, but that idea’s gonna have to wait for another time. I did get a whole workday in, but then right at the end when I was trying to export video files, my stupid computer started acting up. This has been going on for a little while now, so I thought it was about time that I did a little bit of a story time about my computer.

The MacBook Pro 2016 Touch Bar Model

Fairly recently, in December, I got a new MacBook Pro 2016 touch bar model and I was really excited about it. I made a video about it because this was super exciting for me. Little did I know that I would have a whole host of issues with it. So I’m literally having to take this thing into the Genius Bar for the third time to try and get it fixed right now. While I’m on my way there, I’ll tell you guys the story about what’s been happening.

First Trip to the Genius Bar

USB Adapter Issue

The first thing that I noticed was that I got this USB adapter that was supposed to allow me to use HDMI displays with the computer. However, it didn’t work at all. So, I returned the adapter assuming that it was the problem. Of course, it couldn’t be the fault of the computer since it was brand new. I got a different adapter, but that one also didn’t work. This HDMI problem was the first sign that this might be a problem computer.

Computer Freezing and Spinning Wheel of Death

Next, while I was working in Lightroom editing some photos, the computer started to freeze up. I waited, hoping it would resolve itself, but eventually, it went to a black screen with a flashing folder icon with a question mark. I had to hard boot the computer and upon restarting, I reported the issue. I hoped it was just a one-off problem, but unfortunately, the next day, I encountered another issue.

Speaker and Keyboard Issues

When I opened the computer to do some video editing, I noticed that the right speaker was playing at half volume and there was no high end. This was the final straw for me, so I booked an appointment at the Genius Bar. They checked the computer and told me that they needed to replace the entire top section, including the speakers and the keyboard. I left my computer there for repair.

Disappointing Customer Service Experience

Unfortunately, the repair process became a frustrating experience with the Genius Bar.

Delays and Lack of Communication

I brought the computer in on a Saturday and was initially told that it would be fixed and returned to me by Tuesday or Wednesday. However, I received an update call on Tuesday, pushing the completion date to Wednesday or Thursday. By Friday, I still hadn’t heard anything, so I called them. They informed me that they hadn’t even started working on my computer yet. I expressed my urgency and they promised to work on it the next morning.

The next morning came, but I didn’t receive the promised call. I decided to visit the Apple Store and was told that something broke on the logic board during the repair attempt, requiring further replacement and more time. I was frustrated that they didn’t communicate this setback to me beforehand.

The Second Repair

Eventually, I got my computer back after a few more days. The speaker was fixed, but it was hard to tell if any other issues were resolved. With the top section and logic board replaced, I practically had a brand new computer.

Continuing Issues

Unfortunately, even after the second repair, the same problems persisted…

MacBook Pro Problems FAQ

1. What are some common MacBook Pro problems?

Some common issues with MacBook Pro include a slow performance, keyboard malfunctioning, battery draining quickly, display issues, and overheating.

2. How can I fix a slow MacBook Pro?

To optimize the performance of your MacBook Pro, you can try clearing up disk space, updating macOS and apps, disabling unnecessary login items, and closing unused background processes.

3. What should I do if my MacBook Pro keyboard stops working?

If your keyboard is not functioning properly, you can try using compressed air to remove any debris, resetting the SMC (System Management Controller), or having it repaired or replaced by an authorized Apple service provider.

4. Why is my MacBook Pro’s battery draining quickly?

Several factors can contribute to rapid battery draining on your MacBook Pro, such as running resource-intensive apps, outdated software, or a faulty battery. Try updating your software, closing unnecessary apps, and checking the battery health in the System Information menu.

5. How can I fix display issues on my MacBook Pro?

If you encounter display problems like flickering, blurry screen, or no display at all, you can try adjusting the display settings, resetting the NVRAM (Non-Volatile Random-Access Memory), or consulting an Apple technician for further assistance.

6. My MacBook Pro is overheating, what can I do?

If your MacBook Pro is getting excessively hot, make sure the vents are not blocked, avoid using it on soft surfaces, use cooling pads or external fans, and close any resource-intensive processes or apps that may be causing the excessive heat.

7. What should I do if I received poor service at the Apple Genius Bar?

If you feel dissatisfied with the service received at the Genius Bar, you can try reaching out to Apple Customer Support or escalating your complaint to a higher level of management for resolution.

I hope you find useful my article MacBook Pro Problems 💻(Genius Bar FAIL 😡), I also recommend you to read my other posts in my blog at this link.

If you need help with anything join the community or do not hesitate to contact me.

Best of luck! and follow your passion.

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